wjpeso Privacy Policy – How We Handle Your Personal Information

When you create an account on wjpeso, we collect the personal details you submit during registration — including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as required under Philippine law, and set up your account securely. We may also collect additional documents such as a government-issued ID or proof of address if you request a withdrawal or if our compliance team needs to verify your identity under applicable regulations. Any information you voluntarily provide when contacting our support team — such as details about a transaction issue or a responsible gaming request — is also stored so we can respond to you effectively. You are responsible for ensuring that all information you provide to us is accurate, complete, and up to date.

When you access the wjpeso platform through your mobile browser or any other device, we automatically collect certain technical data to help us operate and improve the service. This includes your IP address, device type, operating system, browser version, session timestamps, pages visited, and in-platform actions such as games played or bets placed. We use this data to detect suspicious activity, prevent fraud, troubleshoot technical issues, and understand how Filipino players interact with our platform so we can make it better. We do not use this data to build advertising profiles or sell it to marketing companies. Session data is retained only for as long as necessary to fulfil the purposes described in this policy, after which it is securely deleted or anonymised.

To process deposits and withdrawals in Philippine pesos (PHP), we work with trusted local payment providers including GCash, Maya, and major Philippine banks. When you initiate a transaction, relevant payment details — such as your GCash-registered mobile number or bank account reference — are shared with the applicable payment processor solely for the purpose of completing that transaction. wjpeso does not store full card numbers or full bank account credentials on our own servers. Transaction records, including amounts, timestamps, and payment method references, are retained for a minimum of five years in compliance with Philippine financial regulations and anti-money laundering requirements. If you have questions about a specific transaction, contact us at [email protected] with your account details and transaction reference.

wjpeso does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — full stop. We may share your data only in the following limited circumstances: with payment processors and identity verification providers who need it to complete a transaction or verify your account; with regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so; and with our internal technical and compliance teams who need access to operate and secure the platform. All third-party service providers we work with are contractually required to handle your data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared. We do not transfer your personal data outside the Philippines except where required by law or where you have given explicit consent.

As a registered player on wjpeso, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legal obligation for us to retain it. You may also request that we restrict how we process your data while a correction or deletion request is being reviewed. To exercise any of these rights, send a written request to [email protected] from the email address registered to your account, and we will respond within a reasonable timeframe in accordance with applicable Philippine data privacy law. Please note that certain data — such as transaction records required for regulatory compliance — cannot be deleted before the legally mandated retention period has elapsed. We will always explain clearly if a deletion request cannot be fully fulfilled and the reason why.

We retain your personal data only for as long as it is necessary to provide you with our services and to comply with our legal obligations. Account information is kept for the duration of your active account and for a period of at least five years after account closure, in line with Philippine anti-money laundering and gaming regulations. Technical session logs are retained for a shorter period and are routinely purged once they are no longer needed for security or operational purposes. If you request account closure and there are no outstanding compliance holds, we will begin the data minimisation process within a reasonable period, retaining only what is legally required. Any data that is no longer needed is securely deleted or irreversibly anonymised so it can no longer be linked back to you.

wjpeso may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make material changes, we will update this page and, where practicable, notify registered players via email or an in-platform notice. The date of the most recent review is shown at the bottom of this page. We encourage you to check this page periodically so you are always aware of how your data is being handled. Your continued use of the platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you may contact us at [email protected] to discuss your options, including account closure.